Account & security FAQs

Account setup, environments, and access. For sync failures see Troubleshooting.

Sign in / does data sync across devices?

Yes — sign in with the same account on each device. See Sign in & sync across devices.

What is an environment?

An environment is a separate planning context (for example one pregnancy or household profile). Switching environments changes which day plan and prefs you see; it does not merge meals between environments.

Account setup failed / “provisioning”?

Rarely, account linking to cloud storage can fail on first sign-in. Sign out, sign back in, and wait for the shell to finish loading. If it keeps failing, email support with the error code only.

Change email or password?

Use the Account profile / security screens in the app (Clerk-managed). Prefer changing credentials there rather than emailing passwords to support.

Track more than one pregnancy?

Use separate environments when you need isolated plans. Do not put clinical details in support email unless asked.