Troubleshooting FAQs

Cloud sync, barcode lookup, and install issues. For clinical questions, see Help vs Learn vs your provider.

My day didn't sync?

Cloud sync didn't finish. Retry from the status banner, confirm you're signed in on this device, then wait a few seconds and refresh. If the banner still says sync failed, open Sign in & sync across devices or email support with the error code only — not your meals or journal.

Barcode didn't scan / food missing?

Point the camera at a clear UPC/EAN, hold steady, and allow camera permission. If lookup fails, add a custom ingredient instead of forcing a match. See Scan a barcode / add a custom ingredient.

Share link unavailable?

Sharing needs a signed-in session and a successful cloud save. Commit or save the day first, then try Share again. If it still fails, retry after signing out and back in.

Install the app on my phone?

On supported browsers, use the browser’s “Install app” or “Add to Home Screen” action. The installed icon opens the same signed-in experience; sync still needs a network connection for the first load.