About 1 min read

Help, Learn, Forum, Borg — and when to call your provider

Use Help for product how-to. Use Learn for the science. Use the Forum for peer experience. Use Borg for in-app nutrition coaching. For anything clinical or urgent, contact your midwife, doctor, or local emergency services — not a product channel.

One job each

Channel	Use it for	Not for
Help	Official how-to, account, billing, troubleshooting	Peer venting, deep science essays
Learn	Nutrient and marker science	“My sync is broken”
Forum	Peer experience	Billing, legal deletion, security
Borg	In-app nutrition coaching	Password reset, refunds
Ticket / email	Accountable resolution	Public discussion
Emergency	Local emergency services	Any product channel

When to leave the product

If you have sudden severe symptoms, thoughts of harming yourself, or anything that feels like an emergency, stop using the app and get local care now. Being Optimal is planning context for nutrition — it does not diagnose, treat, or replace your provider.

How Help stays canonical

Official answers live here so Forum pins and in-app links point at one reviewed page instead of forked FAQs. Learn stays canonical for biology; Help explains the product UI and links out for science depth.